We appreciate your interest in our online store and value your trust when making purchases with us. We understand the importance of returns in the shopping experience, and we want to provide you with the complete information about our return policy for your consideration.
General requirements:
- Written request: Any return request must be sent in writing to our customer service equipment within 3 business days after the reception of the product. Applications received after this period will not be considered.
- Product in original condition: The products must be returned in their original state, without any sign of use, wear, damage or alteration. Any product that does not meet this requirement will be automatically rejected.
- Original packaging: The original product packaging must be in perfect condition and without any adhesive label, writing or alteration. Any damage to the packaging will result in the denial of the return application.
- Tags and accessories: All labels and accessories that came with the product must be attached and without manipulation signs. If any label or accessory is missing, the return will not be accepted.
Products not eligible for return:
- Products on special offer: Products marked as "sale" or on special offer are not eligible for return. Please be sure to review the purchase conditions before making your order.
- Personalized products: Products that have been personalized according to your specifications cannot be returned under any circumstances.
Approval process:
- Technical evaluation: Our technical team will perform an exhaustive evaluation of the returned product to verify its status. This process can take up to 2 weeks.
- Final Decision: Once the evaluation is completed, you will be notified if your return has been approved or rejected. In case of rejection, the product will be returned to your address and you must assume shipping costs.
Refunds:
- Refund Method: When your return is approved, the reimbursement will be made in the original payment or credit form of the store.
- Exclusion of shipping costs: Original shipping costs and return shipping costs are borne by the client and are not reimbursable in any case.
We appreciate your understanding and cooperation with respect to our return policy. This policy is designed to guarantee the quality and authenticity of our products, as well as to maintain an exceptional purchase experience for all our customers. If you have any questions or concern, do not hesitate to contact our customer service.